Action Bounce Company !

Action Bounce Company !

Serving North County / San Diego

Licensed & Insured - Park Approved

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Our Rental Policie



        Below are the basic things you need to know about renting a jumper.


    All our prices are listed in red under each product. We have “BOTTOM LINE PRICING”, which means we don’t artificially raise our prices then turn around and offer false discounts, like some companies do. We are professionals. Our prices stay as low as we can afford, year round. There are many companies that charge ridiculously low prices, typically they have 2 or 3 jumpers in their garage and rent them out as a “hobby”. These companies generally aren’t licensed or insured.

We are licensed and insured.


Access to your property  / (DRIVEWAY ISSUES) - Our drivers use trucks and trailers to deliver the equipment. Please let us know if there are any issues with our drivers being able to drive into your driveway with our trailer. EG. IF YOUR DRIVEWAY IS LONG AND NARROW AND WE HAVE TO BACK UP A LONG DISTANCE INTO YOUR DRIVEWAY TO REACH YOUR RESIDENCE, WE NEED TO KNOW ABOUT THAT... (BEFORE WE ARRIVE).

                                                   

Frequently Asked Questions:


MAKING A RESERVATION

We need to know the following:

Name, delivery address, phone #, email address, party date, start time - end time, what surface the jumper is going to be on. Then we need to know what items you want.


PARK PERMITS

All customers are resposible to know what is required at your specific venue. If your party is going to be at a park, customers need to check with the park office (if any) and make any necessary arrangemtents, reservations, or obtain a permit if required. We are a professional company. We are licensed and insured to set up anywhere. We are not responsible for customers permits or park reservations.


LENGTH OF TIME FOR RENTAL

Our rentals are for up to 6 hrs house, 5 hrs park  or sunset. We do not have 1/2 day or hourly rental rates.


DELIVERY AND PICK UP TIME

Your delivery could be any time between 8 am and one hour before your party “start time”. Your rental time starts from the start time, not the delivery time.

Pick up will be on or after the “End Time” as stated on your rental agreement.


IMPORTANT... For park customers we need to know what time your parts “Starts”. We will deliver the jumper 30-45 minutes before your designated “start time”.  For example, if you tell us your party starts at 11am, we will deliver and set up the jumper at about 10:15 - 10:30 am.

*Pick up - We will pick up within 30 minutes of you “end time” of your party. So if you say your party will end at 4pm, our driver will be there sometime between 4 and 4:30 to pick up.


TIPPING THE DRIVER

You sure can. Tips are gratefully appreciated.


Reservation Policy / Cancellation Policy

A credit card is required for all orders. A deposit may also be required to hold the items for your event. Deposits are not refundable. When a customer makes a reservation, we put a hold on those itmes and turn away other customers. About 90% of people book events 2 - 3 weeks ahead of time. For this reason, our cancellation policy is as follows:


Cancellation 14 days or more prior to your event - there will be no further charge.

Cancellation 8-13 days prior to your event - customer will be charged 50% of the order.

Cancellation 7 days or less - customer will be charged 100% of the order.

Any fees charged will be able to be applied to another reservation within 30 days of your orginal party date.


Rain Cancellation Policy

We do not cancel reservations unless we determine it will be unsafe for the kids or our equipment. We will usually wait until the night before or the morning of to cancel. If we cancel your event, you will be refunded any deposit taken at time of reservation. We deliver many jobs outdoors as well as indoors. If customers want to cancel a reservation, please refer to our cancellation policy.


SPACE NEEDED

We need at least 2-3 feet around the jumper for safety, set up and removal. The size

of the jumpers are listed on each web page. Jumpers come in Small (11‘x11’), Medium (13‘x13’), Large (15‘x15’).  As an example, a Large jumper (15‘x15’) will need a clean and clear area of 20‘x20’.


SURFACE NEEDED

Grass, concrete driveway, ashphalt, brick pavers etc... We do not set up on dirt, sand, rocks.


CLEAN AND SAFE JUMPERS

Our company provides safe and clean jumpers.  All of the jumpers have steps on the entrance and safety instructions are printed on the outside.  We clean our jumpers after each use. Lysol disinfectant on the inside and Simple Green on the outside. If it was rented the day before, we clean it up on the site prior to use. The reason we don’t set up in dirt and weeds is so that we have clean and safe jumpers. We take pride in our equipment and keeping them clean is essential.


MAKING ADVANCE RESERVATIONS RECOMMENDED

We have limited numbers of jumpers for different themes that’s why 90% of our customers make a reservation 2-3 weeks prior.  However, you can call anytime and check our availability.


HOLIDAYS

We deliver on all holidays however discounts do not apply on holidays or prime rental days.


HOW MANY KIDS IN A JUMPER

A: Supervision is required at all times while your guests use the jumper, particularly small children. 

11x11 Jumper - 6 kids or 600 lbs

13x13 Jumper - 8 kids or 800 lbs

15x15 Jumper - 10 kids or 1,000 lbs

Combo Jumper - 12 kids or 1,200 lbs



Our Policies

Safety is of utmost importance for us. WIth that in mind, Action Bounce Company and any of our representatives reserves the right to cancel any reservation, or not set up our equipment when,in our opinion, our customers safety or our employees safety is in question.


Delivery Policy

Our jumpers weigh between 200 and 450 lbs. Keeping that in mind, delivering some equipment can be challenging. You are responsible to clear a path to the set up area. Our jumpers can be up to 36 inches (3 ft.) in width. If we are going through a gate to your backyard, please make sure there is enough clearance through the gate and clear away any obstacles that may get in the way which include trash cans, boxes, etc.































We have a “NO STAIRS POLICY”. This means we do not go up / down stairs with this equipment. You must consider this when making your reservation. If we arrive and find the equipment can not be “delivered” and set up due to accessibility issues such as, stairs, obstacles, small gate etc... we consider this as a cancellation and you (the customer) will be responsible to pay 50% of the reservation.


Access to your property  / (DRIVEWAY ISSUES) - Our drivers use trucks and trailers to deliver the equipment. Please let us know if there are any issues with our drivers being able to drive into your driveway with our trailer. EG. IF YOUR DRIVEWAY IS LONG AND NARROW AND WE HAVE TO BACK UP A LONG DISTANCE INTO YOUR DRIVEWAY TO REACH YOUR RESIDENCE, WE NEED TO KNOW ABOUT THAT BEFORE WE ARRIVE. The easier you make it for us, the better. Again, keep in mind, if we can’t deliver this equipment - this falls under our cancellation policy.


Reservation & Cancellation Policy

By creating a reservation, you agree to our cancellation policy according to the following terms. Deposits are not refundable.

When a customer makes a reservation, we take that unit out of available inventory and turn away other customers. For that reason, our cancellation policy is as follows:


Cancellation 14 days or more prior to your event - there will be no further charge.

Cancellation 8-13 days prior to your event - customer will be charged 50% of the order.

Cancellation 7 days or less - customer will be charged 100% of the order.

Any fees charged will be able to be applied to another reservation within 30 days of your orginal party date.



Rain Cancellation Policy

We do not cancel reservations unless we determine it will be unsafe for the kids or our equipment. We will usually wait until the night before or the morning of to cancel. If we cancel your event, you will be refunded any deposit taken at time of reservation. We deliver many jobs outdoors as well as indoors. If customers want to cancel a reservation, please refer to our cancellation policy.


Payment

For residential parties or parties at parks - cash payment is required at time of delivery - we do not accept checks. For larger events at churches, schools or commercial businesses, an alternate method of payment may be made with advance notice.

Payment is due at delivery. We do accept business checks, however we do not take personal checks.

If for some reason we do accept a check and it is returned due to insufficient funds, there will be  a $25.00 fee, plus any fees we are charged by our banking institution.


Price Matching

We strive to offer better quality and service than our competition at rates that are good and often cheaper than some other companies in San Diego. Often we are asked if we match prices with other companies that are cheaper, our answer is no. We are not the cheapest, nor are we the most expensive company to rent from. Too many times we hear about companies that were late, don’t show up at all, cancel at the last minute,  jumpers were dirty, torn, old, poor quality, poor customer service, drivers were rude etc. Why would we lower our prices to match them?


Action Bounce Co. is our business. This is our “Full time job”. We are a professional party rental company. We carry a business license and we are fully insured. There are reasons we pay so much money for cleaners, drivers, repairs, etc. It's for our customers. We recognize most parents care about quality and safety when it comes to their kids. We focus on quality not quantity when it comes to your party.




Thank you

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